IT Applications Support Helpdesk Engineer (Specialized In Oracle E-Business Suite)

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Description

Overview:
We are looking for a skilled IT Applications Support Helpdesk Engineer with specialization in Oracle E-Business Suite (EBS) to join our IT support team. The ideal candidate will have in-depth knowledge of Oracle EBS modules and will be responsible for providing technical support, troubleshooting, and maintenance for end-users and business processes. You will be the first point of contact for all Oracle EBS-related issues and will ensure the smooth functioning of applications to support business operations.

Key Responsibilities:
• Technical Support:
o Provide first-line support for Oracle E-Business Suite applications, including troubleshooting and resolving functional and technical issues.
o Assist end-users with inquiries related to Oracle EBS modules such as Financials, Procurement, Supply Chain, and others.
o Diagnose and resolve issues related to application functionality, data discrepancies, and system errors.
• Incident Management:
o Log, manage, and prioritize support requests and incidents in the IT ticketing system.
o Escalate complex issues to higher-level support teams or Oracle Support as necessary.
o Track and follow up on open tickets to ensure timely resolution and user satisfaction.
• System Maintenance and Administration:
o Assist with regular maintenance tasks such as applying patches, updates, and backups for Oracle EBS.
o Perform user account management, including account creation, role assignments, and security management within Oracle EBS.
o Collaborate with the IT team on system upgrades, migrations, and new module implementations.
• Customer Service and Training:
o Provide excellent customer service by effectively communicating with end-users, understanding their needs, and resolving issues promptly.
o Offer training and guidance to users on Oracle EBS features, best practices, and system usage.
o Develop and maintain user documentation, quick manual for FAQs, and training materials.
• Documentation and Reporting:
o Maintain accurate records of incidents, resolutions, and system changes in the IT ticketing system.
o Create and update documentation related to application configurations, standard operating procedures, and troubleshooting steps.
o Generate reports on support activities, including ticket metrics and resolution times.
• Continuous Improvement:
o Identify and suggest improvements to optimize the use of Oracle EBS and enhance user experience.
o Stay updated with the latest Oracle EBS features, industry trends, and best practices.
o Participate in team meetings and contribute to the development of support strategies and processes.
Qualifications:
• Education:
o Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent work experience).
• Experience:
o Minimum of 3-5 years of experience in supporting Oracle E-Business Suite applications.
o Strong understanding of Oracle EBS architecture, modules, and integration points.
o Experience with ITIL practices and IT service management is a plus.
• Technical Skills:
o Proficiency in Oracle EBS modules such as Financials, Procurement, Supply Chain, etc.
o Knowledge of SQL, PL/SQL, and Oracle database concepts is advantage
o Familiarity with Oracle EBS configuration, customization, and workflow management.
o Understanding of Oracle EBS security and user access management.
• Soft Skills:
o Excellent problem-solving and analytical skills.
o Strong communication and interpersonal skills.
o Ability to work independently and in a team-oriented environment.
o Strong organizational skills and attention to detail.
• Certifications (Preferred):
o Relevant Oracle certifications (e.g., Oracle E-Business Suite R12) are highly desirable.
Benefits:
• Competitive salary and benefits package.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional growth and development.
• A collaborative and supportive work environment.

Basic Details

Location : Region: Jeddah

Qualification :

Posted : 10 months ago

Job Type : Full-Time

Company : Saudi Jobs

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