Call Center Operators And Supervisors Jobs In Saudi Arabia

Call center

Job Id :1000401497

Description

Job Title: Call Center Operator

Responsibilities:

- Handle inbound and outbound calls professionally.
- Assist customers with inquiries, complaints, and support requests.
- Maintain detailed records of customer interactions and transactions.
- Provide accurate information about products and services.
- Ensure high levels of customer satisfaction through excellent service.
- Use call center software to manage calls and track customer interactions.
- Escalate complex issues to the appropriate department or supervisor.
- Follow up with customers to ensure resolution and satisfaction.

Qualifications:

- Proven experience in a call center or customer service role.
- Excellent verbal and written communication skills.
- Strong knowledge of customer relationship management.
- Proficiency in using call center software and related tools.
- Ability to handle stressful situations and resolve conflicts.
- Strong problem-solving skills and attention to detail.
- High school diploma or equivalent; additional education is a plus.




Job Title: Call Center Supervisor

Responsibilities:

- Supervise and manage a team of call center operators.
- Monitor call center operations to ensure efficiency and quality service.
- Train and mentor call center staff on best practices and customer service skills.
- Develop and implement strategies to improve customer satisfaction and service levels.
- Handle escalated customer issues and provide solutions.
- Analyze call center metrics and prepare reports for management.
- Ensure adherence to company policies and procedures.
- Stay updated with industry trends and technologies to enhance call center operations.

**Qualifications:**

- Proven experience as a call center supervisor or similar role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- In-depth knowledge of client relationship management and customer satisfaction strategies.
- Proficiency in call center software and related tools.
- Strong analytical and problem-solving skills.
- Ability to handle multiple tasks and prioritize effectively.
- Bachelor's degree in business administration or a related field is preferred.

You may drop your cv and the following requested details to

Current salary:
Expected salary for this position:
Joining Date if selected:
Iqama Status and Validity:




Basic Details

Qualification :

Posted :

Job Type : Full-Time

Company : Saudi Jobs

The Current job either old and expired

Kindly look at the latest jobs

For the related jobs check below

By using our site, you acknowledge that you have read and understand our Cookie & Privacy Policy, and our User Agreement .