Telecom Technical Support Engineer Job In Saudi Arabia

Others

Job Id :1000361061

Description

An IT&Telecom company located in Riyadh looking for a Telecom Technical Support Engineer
Responsibilities:
• Leads discussions on projects, status, and problem resolution and identifies and assigns actions for follow-up and/or leadership escalation
• Identify and analyze business needs, gather requirements, define scope and objectives
• Ensure supported documents are created and distributed
• Develop gap analysis and identify improvement opportunities
• Establish strong relationships with key stakeholders across multiple business units within the organization including Engineering, IT, Field Operations, etc
• Respond to customer inquiries and provide remote technical support for issues related to our optical products promptly and professionally via various communication channels (phone, email, chat).
• Assists in standardizing policies and procedures and introducing “best practices” across organizational projects
• Troubleshoot and resolve network faults, performance issues, and configuration problems in a timely manner.
• Recover information necessary to escalate reported issues to senior engineers
• Provide Customer feedback to Internal teams as appropriate.
Required Qualifications
• Bachelor’s degree- preferred
• Telecom experience – preferred
• Experience using Microsoft Office Tools
• 2 to 3 years Experience preferred
• Experience in a customer facing role would be an asset.
• Foundational knowledge of the operation of fiber optic solutions equipment.
• System level trouble shooting on fiber optic telecommunications transport and switching equipment.
• Experience with network management systems would be beneficial
Interested Candidates can share their CVs/Resumes at


Basic Details

Location : Riyadh

Qualification :

Posted :

Job Type : Full-Time

Company : Saudi Jobs

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