Operation Manager (Car Repair Workshop) Job In Saudi Arabia

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Description

• Responsible for job allocation and job flow in the workshop including job scheduling and labor
allocation for day to day operation.
• Ensures supplies/spare parts are ordered for each job.
• Assist with quoting, project management, material purchasing and quality checks.
• Regularly report progress on each job and quickly communicate delays or concerns with the
General Manager. Report manpower overruns or shortfalls.
• Act as a technical adviser on key projects and other areas of the business as requested.
• Responds to client request for updates on the status of their vehicle and keep communicating
channels open to ensure information is accurate.
• Identify client’s needs and explain/demonstrate services to them, which may have involved
technical explanations on how to fix their vehicles.
• Receive and review feedback from customers and follow up to ensure customer satisfaction.
• Work with the General Manager to investigate customer complaints and concerns and suggest
appropriate solution. Discuss with team to identify appropriate course of action.
• Develop and implement system record, file and store information pertaining to client enquiries.
• Identify staff that requires training and implement training opportunities to ensure their skills are
improved. Work with apprentices and semi-skilled staff to role model appropriate technical skills.
• Provide feedback to staff that are not performing to the expected level and ensure human
resources are informed of trends in performance.
• Assist the Workshop Supervisors, Salesman in protecting and securing all company assets,
including store cash.
• Assist the Workshop Supervisors in ensuring proper staffing coverage on a daily basis.
• Assist with all the business functions and day-to-day operation activities.
• Assist with Spare Parts Salesman and maintain the checkout area to maximize sales.
• Inventory supplies and complete restock of supplies on hand.
• Collaborate with all corporate functions to ensure program success (HR, Payroll, Finance,
Marketing, Sales, Purchasing, etc.).
• Provide support to the customer to assure customers satisfaction.
• Motivate, coach, mentor and develop frontline staff.
• Ensure load quality, timelines, and work efficiency goals are met.
• Manage the development, tracking and reporting of monthly and annual KPIs.
• Report all accidents and injuries in a timely manner.
• Plan, direct, control, and monitor the Operations department budget(s).
• Involved in the hiring process and customer meetings as necessary.

Basic Details

Location : Riyadh

Qualification :

Posted : 2 years ago

Job Type : Full-Time

Company : Saudi Jobs

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