Customer Service Manager At Riyadh

Manager

Job Id :1000541331

Description

Position: Customer Service Manager


Job Description: Overseeing service operations across a specific region, maintaining inventory management and ensuring high customer satisfaction.

Qualifications: Diploma degree in business or any relative field

Experience: min of 8 years in customer service filed or any relative field.

Key Responsibilities:

Manage regional customer service operations
Supervise service centers and field teams
Ensure consistent service standards across the area
Handle customer issues and complaints
Resolve escalated complaints
Ensure quick response to service disruptions
Coordinate with sales teams
Monitor service performance
Track KPIs like response time, resolution time, and customer satisfaction
Prepare performance reports
Ensure compliance
Maintain proper documentation and reporting
Improve customer experience
Team leadership
Train and manage customer service staff
Conduct performance evaluations
Skills
Leadership & Management Skills
Team management and supervision
Decision-making under pressure
Conflict resolution
Customer Service Skills
Strong communication (verbal & written)
Complaint handling and problem-solving
Customer satisfaction focus
Analytical Skills
Ability to analyze service data and KPIs
Performance tracking and reporting
Process improvement mindset
Operational Skills
Planning and organizing regional operations
Time management
Resource allocation

Basic Details

Location : Region: Al Malaz

Qualification :

Posted :

Job Type : Full-Time

Company : Saudi Jobs

Contact Info

Mobile : Not-Mentioned

Alternate Mobile : Not-Mentioned

Email : jassem_52@hotmail.com

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