Service Advisor Job In Saudi Arabia

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Description

Urgent Hiring in KSA

Service Advisor

Qualifications and Experience:
‒ High School degree or Diploma.
‒ 1-3 years’ experience in relevant role.

Responsibilities:
Customer Interaction and Service Consultation
‒ Greet customers in a professional and friendly manner upon arrival.
‒ Discuss customer concerns, vehicle issues, or maintenance needs to understand their requirements.
‒ Perform an initial inspection of the vehicle and gather critical information, such as mileage and
service history.
‒ Recommend appropriate services, including tyre replacement, wheel alignment, oil change, and
other car care services.
‒ Provide detailed explanations of services and costs to customers, ensuring transparency.
Service Scheduling and Coordination
‒ Schedule customer appointments for maintenance or repair services.
‒ Coordinate with Technical team lead to ensure timely completion of work.
‒ Monitor service progress and keep customers informed of any delays or additional issues
discovered during servicing.
‒ Prioritize service requests based on customer urgency, workload, and technician availability.
Product and Service Upselling
‒ Identify opportunities to upsell additional services, such as premium lubricants, extended
warranties, or seasonal maintenance packages.
‒ Educate customers on the benefits of specific products like high-performance tyres or synthetic
oils.
‒ Promote special offers, discounts, or loyalty programs to enhance customer value.
Customer Relationship Management
‒ Build and maintain strong relationships with customers to encourage repeat business.
‒ Address customer complaints or concerns promptly and professionally, escalating unresolved
issues to management if necessary.
‒ Collect and document customer feedback to improve service quality.
Administrative Duties
‒ Prepare and provide accurate invoices and service estimates for customers.
‒ Maintain detailed records of customer vehicle history, including past services and repairs.
Quality Assurance
‒ Conduct post-service follow-ups with customers to ensure satisfaction with the work performed.
‒ Perform final checks on completed services to ensure quality and accuracy before handing the
vehicle back to the customer.
‒ Ensure that all vehicles meet company standards in terms of cleanliness and service quality.
Team Collaboration
‒ Act as a liaison between customers and technicians, ensuring clear communication of service
needs and updates.
‒ Coordinate with the inventory team to check the availability of tyres, lubricants, and other car care
products.

Salary: 5000-6000SAR

Interested candidates can submit their CV along with relevant certificates to

Basic Details

Location : Region: Riyadh

Qualification :

Posted : 1 month ago

Job Type : Full-Time

Company : Saudi Jobs

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