Support Engineer Job In Saudi Arabia

Others

Job Id :1000450198

Description



We are seeking a skilled and proactive Support Engineer to join our team. The ideal candidate will serve as the primary point of contact for customers, providing technical support, troubleshooting hardware issues, assisting with Proof of Concept (POC) projects, and coordinating with manufacturers to resolve issues efficiently. The candidate should also have hands-on experience in repairing and maintaining hardware systems.

Key Responsibilities
Customer Support:

Communicate effectively with customers to understand and address their technical concerns.
Provide timely and accurate solutions to technical queries via email, phone, or in-person.
Troubleshooting & Problem Resolution:

Diagnose and troubleshoot hardware issues to ensure minimal downtime.
Perform root-cause analysis and implement corrective actions.
Proof of Concept (POC) Assistance:

Support customers in POC installations and demonstrations.
Collaborate with internal teams to develop and deliver tailored POC solutions.
Coordination:

Liaise with manufacturers for advanced troubleshooting and warranty claims.
Act as a bridge between customers, internal teams, and manufacturers to ensure issue resolution.
Hardware Repair & Maintenance:

Perform repairs on hardware components to restore functionality.
Document repair processes and maintain detailed service logs.
Qualifications & Skills
Bachelor’s degree in Electrical/Electronic Engineering, Computer Science, or a related field.
Proven experience in hardware troubleshooting and repair.
Strong communication and interpersonal skills to manage customer relationships.
Knowledge of hardware systems and components, with a keen eye for detail.
Familiarity with POC processes and technical demonstrations is a plus.
Ability to work independently and collaboratively in a team environment.
Preferred
Experience in working with manufacturers or vendors for technical resolutions.
Certifications in hardware repair or technical support.

Work Environment

Combination of remote and on-site customer support.
Occasional travel to customer locations for POCs or hardware servicing.

Basic Details

Location : Region: Riyadh

Qualification :

Posted :

Job Type : Full-Time

Company : Saudi Jobs

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