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gulam.r@ja-hr.com
JOB PURPOSE
Perform some assigned activities relating to billing and charge-out of Shared Services global operational & project costs. Contribute towards timely preparation and submission of SS bills and other invoices and follow up with customer for onetime payments. Adhere to invoice compliance process for all geographies across operational & project-based costs that supports business needs. Generate reports on pending invoices and communicate with customers to release payments. Support customers with any required clarifications on the billing & invoicing processes by providing relevant information transparently. Communicate with relevant stakeholders to discuss and validate the charge out mechanism and allocation keys for global SS Project Costs. Validate with SS P&C B&FC team that all SS Cost is correctly posted in system for billing & charge-out purposes.
JOB KEY ACCOUNTABILITIES
Strategic Contribution:
• Support Billing & Charge-out Leader in identifying, developing & implementing industry best practices & global standards, relating to Shared Services billing & charge out resulting in quicker accounts receivable and optimize SS working capital requirements.
• Support towards building a wholistic centralized billing team with required expertise that oversee global billing & charge out activities of Shared Services overall operational & project costs.
• Work towards realizing the goal of setting up a best-in-class billing shared service department with centralized & streamlined billing processes.
• Contribute and develop a framework for cross checking and reconciling SS charge-out methodology and validate bills generated accordingly.
• Work towards achieving global Billing & Charge-Out departmental strategy, plans and support the department needs and objectives
Policies and Procedures
• Adhere to billing and charge-out workflows & processes to ensure timely preparation and delivery of quarterly billing and other invoices.
• Work alongside Billing leader to implement and complete identified process improvements initiatives for billing & charge-out activities.
• Collaborate with IT and develop business requirements documents to build and implement solutions, automating billing & charge-out processes and ensure consensus among key stakeholders.
• Ensure adherence to SLA Charter and global tax, legal and other statutory requirements for SS global cost charge out & billing. Billing & Charge-Out - Direct and manage the following functions.
Billing & Invoicing:
• Meet all global billing requirements and contribute towards SS Working Capital Optimization.
• Review SS functional cost & volume inputs globally and determine customer share (of operational & project-based costs.
• Extract and validation other billing inputs and ensure billing is done in adherence with SLA terms & condition (quarterly advance billing based on plan cost & volume and issue of debit/credit note post true-up)
• Prepare advance bills for customer based on coming quarter Estimated Service Cost based on quarters estimated service volume and planned unit price.
• Ensure timely posting of bills & invoices, Credit and Debit Note Management, billing MIS Reporting for customer globally.
• Send customer share for their necessary board approvals and engage with them for resolving clarifications
• Communicate to Accounting Services - Accounts Receivable for charging /collection
• Follow up with customers for timely payment of SS Bills and communicate regularly with them on pending invoices.
• For project related cost, like in case of EPM, provide the estimated unit price to AS for running the monthly cycle of collecting customer advance.
• Communicate with customers and provide any relevant information as clarification to billing queries/concerns raised by SS Customers.
• Participate in true-up exercise to analyze the variance between actual cost Vs advance collected and arrange to start issuing the true up billing to each customer in each region.
Cost Allocation & Charge-out:
• Receive list of capex projects identified for SS, along with their business case reflecting, cost allocation and charge-out to proposed beneficiaries.
• Support billing leader in reviewing and validating the business case with project owners and GCR point of contacts to agree on the global project cost charge-outs to each region and identified beneficiaries.
• Determine advance charge based on project allocation % & Cash flow projections received from project leaders and prepare customer bills
• Ensure compliance to global & region-specific statutory regulations and other internal process, and policies while allocation operational & project costs (inter & intra region).
Communication & Networking
• Maintain an extensive network of SS Functional business leaders/ domain leaders/ services leaders and SS Customers in all regions to ensure billing & charge-out activities are carried out in complete alignment with SLA charters and other SS commitments.
• Maintain close communication channels with internal teams to receive customer approved service volume, total SS cost and other identified SS projects to determine charge-out and customer share for billing.
• Maintain contacts with industry peers to identify and assess various billing & charge-out mechanism to recommend the best-in-class billing & charge-out model for next generation shared services.
Continuous Improvement:
• Prepare performance of existing system, processes, people and identify & recommend required changes. Ensure effective & detailed action plans for implementing identified continuous improvement opportunities.
• Own special assignments, to reflect enhanced capabilities and building future skill set.
• Continuously look for opportunities to make the department's processes more efficient
Self/ Individual Development:
• Complete all assigned activities as per TRP timelines.
• Collaborate with Manager on training and skill development requirements (Training Need Analysis).
• Provide coaching, guidance, and support to colleagues to enable them to conduct their tasks.
• Identify & nominate self for training programs in line with individual development plan
MINIMUM EDUCATION/EXPERIENCE REQUIREMENTS
Education qualifications:
Minimum University Degree in commercially oriented discipline such as finance, business administration or MIS
Broad and excellent knowledge of fiscal/legal/governance requirements and business processes.
Years of experience:
0-3 years' experience in financial background
• 2 years' experience in costing, charge-out and billing
COMPETENCIES/SKILLS REQIREMENTS
Competencies/skills:
• Deep knowledge of financial accounting and cost allocation and billing processes.
• Invoicing, Receipt, Acceptance & Global Cost Recharge (GCR), Transfer Pricing (TP) & IFRS understanding.
• Knowledge of rating and billing practices in su