IT Support Engineer Job In Saudi Arabia

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Description

Job Title: IT Support Engineer

Company: A reputable educational Institution

Location: Al Khobar, Eastern Province, KSA.

Job Type: Full-time

About Us:
Our educational institution is a dynamic and innovative educational institution committed to delivering cutting-edge solutions to our clients. We pride ourselves on our commitment to excellence, customer satisfaction, and fostering a collaborative and inclusive work environment. As we continue to grow, we are seeking a skilled and motivated IT support engineer to join our team.

Position Overview:
As an IT support engineer at an international school, you will play a crucial role in providing technical assistance and support to our internal teams and clients. You will be responsible for maintaining the organization's IT infrastructure, troubleshooting issues, and ensuring seamless operations. The ideal candidate should have a strong technical background, excellent problem-solving skills, and a customer-centric approach.

Key Responsibilities:
1. Provide first-level technical support to end-users, addressing hardware, software, and network-related issues promptly.
2. Install, configure, and maintain computer systems, software applications, and peripheral devices.
3. Collaborate with other IT professionals to implement and maintain IT infrastructure, ensuring optimal performance and security.
4. Diagnose and resolve technical issues through phone, email, or in-person communication, ensuring minimal downtime for users.
5. Manage and prioritise help desk tickets, escalating issues to appropriate teams when necessary.
6. Assist in the development and implementation of IT policies and procedures to enhance system reliability and security.
7. Conduct regular system audits to ensure compliance with company policies and industry best practices.
8. Stay updated on emerging technologies and recommend enhancements or upgrades to existing systems.
9. Provide training to end-users on the proper use of hardware, software, and other IT resources.
10. Participate in on-call rotation for after-hours support as needed.

Qualifications:
1. a bachelor’s degree in computer science, information technology, or a related field.
2. Proven experience as an IT support engineer or in a similar role.
3. Strong knowledge of Windows and Linux operating systems.
4. Proficiency in troubleshooting hardware, software, and network issues.
5. Familiarity with Active Directory, Group Policy, and other networking protocols.
6. Excellent communication and interpersonal skills.
7. Ability to work independently and collaboratively in a fast-paced environment.
8. Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent are a plus.

How to apply:
Interested candidates are invited to submit their resume and cover letter to . Please include "IT Support Engineer Application" in the subject line. The application deadline is February 10, 2024.

We are an equal opportunity employer. We encourage individuals from all backgrounds to apply.

Basic Details

Qualification :

Posted : 2 years ago

Job Type : Full-Time

Company : Saudi Jobs

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