Support & Maintenance Engineer Job In Saudi Arabia

Maintenance Engineer

Job Id :1000327845

Description


Location: NIC - Riyadh - KSA

• Handle the Operation, Support and Maintenance of the various components in the issuance solution
• Work with the customer support and operation teams and solve any tickets and issues reported by the customer
• Respond to incidents in a timely manner and close any tickets with respect to SLA times for response and resolution
• Data collection and reporting to the management and the customer, periodically and on demand
• Perform system health checks and update the status to the team and customer if required
• Validate and deploy new software releases
• Monitor the system in proactive manner and foresee any possible issues along with proposing solution
• Perform preventive maintenance on the system
• Perform the tasks assigned by the support manager or team leader
• Obtain the support manager approval prior to disclosing any information, agree or disagree any issues with the client given the sensitivity of this support role
• Ensure all support incidents and their resolutions are well documented in the local support portal

Experience / Background :

 Degree in Computer science/engineering or related field
 Fluent in English (Written and Oral)
 At least 5 years of experience in related field/role
 Knowledge of the Arabic language is a plus

Skills (Must Have):

 Software development or support experience in enterprise technologies (J2EE, .NET, Web services)
 Experience in SQL development, Oracle experience is preferred
 Experience in working with IBM Websphere Application Server or similar enterprise application servers
 IT capabilities & knowledge (Windows, Linux)
 Basic scripting knowledge (DOS, Power Shell, Bash)

Basic Details

Location : Riyadh

Qualification :

Posted :

Job Type : Full-Time

Company : Saudi Jobs

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