Female Customer Support And Sales Representative (Work-from-Home) Job In Saudi Arabia

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Job Description: Female Customer Support and Sales Representative (can Work-from-Home)

This position is reserved for females.

Job location: Dammam

Company Overview:
We are a leading software company specializing in innovative solutions for businesses across various industries. Our cutting-edge software products help streamline operations, enhance productivity, and drive growth for our clients. We are currently seeking a dynamic and motivated Customer Support and Sales Representative to join our remote team.

Position Overview:
As a Customer Support and Sales Representative, you will play a critical role in ensuring our customers receive exceptional service and support. You will be responsible for handling customer inquiries, providing technical assistance, and driving sales by identifying opportunities for upselling and cross-selling our software products. This is a remote position that offers flexibility and the opportunity to work from the comfort of your own home.

Responsibilities:
1. Handle customer inquiries via phone, email, and chat in a professional and timely manner.
2. Provide product information, troubleshooting assistance, and technical support to customers.
3. Identify customer needs and offer appropriate solutions, including upselling and cross-selling additional software products.
4. Maintain a comprehensive understanding of our software products, features, and benefits.
5. Collaborate with the sales team to identify sales opportunities and provide feedback on customer requirements.
6. Manage and update customer accounts, ensuring accurate and up-to-date information.
7. Document customer interactions, inquiries, and resolutions in the CRM system.
8. Escalate complex issues to the appropriate departments for further resolution.
9. Meet and exceed sales targets and key performance indicators (KPIs) for customer support and sales.
10. Stay updated on industry trends, product updates, and competitor offerings to provide informed recommendations to customers.

Requirements:
1. Previous experience in customer support and sales roles, preferably in the software industry.
2. Excellent communication skills, both verbal and written, with a customer-centric approach.
3. Strong problem-solving and troubleshooting abilities, with a passion for providing exceptional customer service.
4. Proven track record of meeting or exceeding sales targets.
5. Self-motivated, with the ability to work independently and remotely.
6. Proficient in using CRM systems and other relevant software tools.
7. Ability to adapt to changing priorities and handle multiple tasks simultaneously.
8. Detail-oriented and highly organized, with excellent time management skills.
9. Availability to work flexible hours to accommodate customer needs.
10. Must be legally eligible to work without visa sponsorship.


To apply for this position, please submit your resume and a cover letter highlighting your relevant experience and explaining why you believe you would be a great fit for this role.

Email your biodata ,
Only shortlisted candidates will be contacted. Thank you for your understanding.

Basic Details

Qualification :

Posted : 3 years ago

Job Type : Full-Time

Company : Saudi Jobs

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